Returns & refunds

Damaged or lost shipments

If your order arrives damaged or is lost in transit, contact us within 7 days of the delivery date (or expected delivery date) with photos and the order number. We will replace the affected vials or issue a refund.

Incorrect items

If you received the wrong product, do not open the vial. Contact us within 7 days and we'll arrange a replacement.

Non-returnable items

For safety and integrity reasons, opened vials cannot be returned.

Refund timing

Approved refunds are issued to the original payment method within 5–10 business days.